BEHIND THE VAULT: Unexpected Careers in Banking

Mention “banking careers” and most people picture pressed suits, loan officers and neat stacks of cash. But behind the glass doors and polished teller stations, there is a hidden engine of departments driving everything from cybersecurity to community development. Modern banking is anything but a one-note tune—it’s a team sport powered by tech-savvy thinkers, problem solvers and creative strategists.

Bank Security – Where Tech Meets Tenacity

Bank security isn’t just about locks and cameras; it’s a high-stakes game of staying one step ahead of cyber threats. “Working in security is like being a detective,” said Jennifer Pugh, vice president/security and facilities manager at First Federal Bank of Louisiana. “There’s something so satisfying about catching and stopping a problem before it happens, even if nobody else sees those wins.”

Pugh’s day can shift from scanning cyberattack patterns to coordinating building repairs. “Creative problem-solving is the heart of what we do. It’s a blend of tech, people skills, and detective work.”

Her advice for newcomers? “You don’t need to know everything—just be willing to learn. Mentors were key for me.” In security, the learning never stops and that’s half the thrill.

CRA – Bridging Community and Business

If community banking had a heart, the Community Reinvestment Act (CRA) department would be it. “Our job is to ensure the bank meets the credit needs of the entire community, especially low- and moderate-income neighborhoods,” said Melissa Dickson, assistant vice president and CRA manager of First Federal Bank. This includes creating affordable bank products and engaging with underserved populations.

Driven by regulation but fueled by purpose, CRA work is surprisingly creative. “People don’t realize how much innovation goes into this. We’re always looking for new ways to connect with our community, whether it’s through partnerships or outreach,” Dickson said.

Success in CRA takes communication, vision and relationship building. “The people you work with often matter more than your skillset,” she said.

Human Resources – Architecture of Culture

Banking leaders don’t always come from traditional paths. Just ask Mallie Bowers, First Federal Bank’s senior vice president and director of human resources, who started her academic career in interior design and architecture. “It has nothing to do with HR, but it taught me to think creatively.”

At its core, HR shapes culture. “Every policy, every training, every benefit impacts how employees feel at work,” said Bowers. Her job includes workforce strategy, employee development and culture-building. “We’re influencing company growth, but also how people experience their 9 to 5.”

She encourages new hires to just go 10% beyond what’s expected. “A little extra effort goes a long way in making you stand out.”

Storytelling Through Marketing

Marketing might seem like it’s all ads and giveaways, but it’s really about crafting a compelling story. “We rebranded as the Marketing and Community Impact department because it’s about more than selling—it’s about showing up in the community,” said Erica McCreedy, the department’s manager at First Federal Bank.
McCreedy’s team doesn’t just promote the bank; they partner with nonprofits, support local causes and manage sponsorships. “Marketing is part data, part strategy, and part creativity. People don’t just want ads, they want experiences,” added McCreedy. The key, she says, is authenticity.

For McCreedy, a career in marketing is about collaboration. Sharing ideas and workshopping plans with other departments—or even other businesses—can help you grow. “Usually I throw out the first five ideas I come up with on my own,” said McCreedy. “The good ideas come when you work with others who challenge you and don’t always agree with you.”

The Takeaway

Community banking is far more dynamic than most people realize. You don’t have to fit the “banker” stereotype to find success.

For more information about careers in banking, visit ffbla.bank.