Claims Clash: The Importance of the Right Insurance Agent

by Taylor Trahan Henry

In July 2024, Renee LeJeune faced a distressing morning that would test not only her resilience, but also the strength of her insurance coverage. Traffic was at a dead stop on an overpass and LeJeune was unable to switch lanes or pull over due to lack of shoulder space. In a split second, her vehicle rear-ended the truck in front of her, which was equipped with a hitch that caused significant damage to LeJeune’s van.

The aftermath of the accident was a blur of confusion and worry. LeJeune, shaken and upset, immediately sought help from her insurance agent, Shayne Laughlin at Shayne Laughlin State Farm. “Their first concern was for me and my well-being,” LeJeune recalls. “They just kept asking if I was okay and what they could do for me. I was visibly shaken and upset.”

Days after the accident, LeJeune received distressing news from the State Farm loss department. Her van was damaged beyond repair and deemed a total loss. This wasn’t just about a vehicle; it was a crucial lifeline. “My son is in a wheelchair and my van was handicap accessible,” LeJeune explains. “My van had aftermarket modifications that allowed my son to travel safely. This was our only mode of transportation to accommodate him.”
The situation grew even more complicated when the loss department insisted on valuing her vehicle based solely on the NADA value, which did not account for the costly modifications required for her son’s wheelchair accessibility. Despite her van being relatively new with low mileage, the loss assessment seemed inadequate.

Feeling overwhelmed, LeJeune turned to Shayne Laughlin for assistance. Laughlin quickly jumped into action, advocating tirelessly on her behalf. “She fought for us and it was so appreciated,” says LeJeune. “If she hadn’t gone to bat so passionately on our behalf, this would’ve been a much longer process with possibly a worse outcome.”

Laughlin’s dedication did not go unnoticed. The loss department acknowledged her relentless efforts, with one representative telling LeJeune, “Your agent has not left us alone; she is staying on top of your claim.”

Through Laughlin’s persistent advocacy, the claim was eventually adjusted to a fair amount, allowing LeJeune to get her and her son back on the road. This timely resolution was crucial as Renee’s son was about to start his first year of high school, and they needed their reliable transportation more than ever.

Reflecting on her experience, LeJeune is profoundly grateful. “First and foremost, Shayne is human. She showed she truly cared about us, and she didn’t quit until we had a fair agreement in place. I tell everyone to find an agent who will support you like that in your time of need. She was a Godsend; we are so thankful.”

In the end, Laughlin’s dedication and empathy transformed a potentially devastating situation into a testament of exceptional service and personal care. For LeJeune, Shayne Laughlin State Farm was more than just an insurance provider; they were a beacon of support in her time of need.