Executive Medical Clinic Communication with Clients is Key

After the horrific events of 2020, Executive Medical Clinic co-owners Dr. Melissa LeBrun and Mary Dahlen, FNP, discovered the importance of communication when caring for their clients “Clear communication during a pandemic by the provider and staff ultimately results in better patient care,” says Dr. LeBrun. “We had several patients with anxiety and depression that were exacerbated by the pandemic, as well as the hurricanes. Listening to our patients and being there for them was key to better outcomes. We made sure to check our answering service messages daily and to refill medications for our patients even during evacuation. We are also better prepared now to offer telemedicine as a result of the pandemic. We have increased access to care more readily with this added service.”

Even though Executive Medical Clinic wasn’t open for a time after the storm, the providers and staff were readily available for patient calls. “In addition to our telemedicine visits, we answered all of our portal messages to keep communication open with our patients,” Dr. LeBrun says. “We also provided a free clinic day for the community after the storms. We gave out toiletry supplies and other donations during the free clinic day.” 
Executive Medical Clinic has participated in COVID-19 testing. “We tested patients in their vehicles for COVID to protect our patients and staff,” Dahlen says.

Executive Medical Clinic is a family practice serving all ages. They accept most major insurances. “If anyone in the community is in need of a family practice provider, we are accepting new patients,” adds Dr. LeBrun. 

Located at 2002 W Walnut St #1a, Lake Charles, LA. Call 337-210-1260 for more information.