There’s nothing like a Cat-4 hurricane to put a damper on your grand opening plans.
SouthStar Urgent Care in Lake Charles was scheduled to open on September 9. Hurricane Laura’s landfall on August 27 changed everything, but not Southstar’s commitment to being a vital part of the Southwest Louisiana community.
SouthStar is the signature brand of Hulin Health, which was founded in 2011. SouthStar has grown to become the largest Louisiana-based urgent care network, with 20 locations across the state. The Lake Charles clinic is the first SouthStar to open in Southwest Louisiana.
On September 4, just a week after the storm devastated the region, SouthStar teamed up with Taylors International Service to provide hot meals to first responders, essential workers and residents working to recover from the storm. They served over 600 people in the parking lot of their new location.
“We had some damage to our office, but we were grateful it wasn’t major. So many were not as fortunate,” says Jessilyn David, Vice President of Marketing and Customer Experience. Most of the community was without power and water, facing months of recovery for their homes and businesses. As they worked in the heat to clear debris and salvage belongings, serving a hot meal and providing water was one way we could help at that point.”
Two months later, On November 4, the grand opening of SouthStar in Lake Charles took place with a virtual live radio remote and the first patients being seen.
The care available at SouthStar provides an alternative to an emergency room visit when someone needs care for minor injuries and illnesses, and to offer convenient access to routine healthcare services. SouthStar’s services range from treating allergies to onsite X-rays, flu symptoms to stitches, or simply a general sports physical for school. All ages can be seen. Select occupational medicine services are provided. With 22 locations across the state, SouthStar has a depth of experience in handling COVID-19 protocols in their clinic, including rapid response testing and online check-in.
Nationally recognized for their award-winning customer service, SouthStar has built a reputation across the state for their focus on the patient experience. “You just get a different feeling when you walk into SouthStar,” says David. “That service-oriented experience begins the moment you enter, from the warmly decorated, comfortable waiting area with refreshments available to the personal service provided by all staff members.”
SouthStar Urgent Care in Lake Charles is located at 3829 Ryan Street. No appointment is necessary. Business hours are Monday – Friday, 8:00 a.m. – 8:00 p.m., and Saturdays and Sundays from 9:00 a.m. – 5:00 p.m. For more information, visit GoSouthstar.com or call (337) 399-0001.