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In a significant step toward enhancing family-centered care, CHRISTUS Ochsner Lake Area Hospital has introduced AngelEye camera technology in its Neonatal Intensive Care Unit (NICU), offering families 24/7 virtual access to their newborns.
This transformative upgrade was made possible through an anonymous donation and community contributions raised in 2024 by the CHRISTUS Ochsner SWLA Foundation through Children’s Miracle Network Hospitals.
“These cameras are like nanny cams for the NICU,” said Miah Fontenot, RN, NICU program manager. “They’re especially helpful for parents who must return to work quickly or who live far away. Some babies stay for up to 100 days or longer, and this helps bridge that gap.”
AngelEye cameras were installed at every NICU bedside last month, replacing a previous system with limited capabilities. The new secure, real-time video feeds allow parents and approved family members to view their infants from any device, at any time. The system also supports one-way communication from care teams, offering text, photo and video updates in over 70 languages in compliance with federal privacy law.
More than just a viewing tool, the AngelEye system fosters deeper parental involvement. Families can communicate with nurses, receive updates and participate in care decisions remotely. This level of engagement supports bonding, reduces stress and even aids maternal lactation.
The NICU currently operates 16 AngelEye units with two on standby. The system is fully secure, using private login credentials and streaming live without recording to ensure privacy.
This technology marks a shift toward more inclusive NICU care, empowering families to be active participants in their babies’ journeys.
“Parents can now ask questions, notice changes and even suggest care needs like diaper changes,” Fontenot said. “It has made our NICU more open, communicative and family-centered.”
Community support through Children’s Miracle Network Hospitals and the CHRISTUS Ochsner SWLA Foundation helps bring comfort, connection and care to families during vulnerable times.
“With the community’s generosity, our fundraising has led to meaningful enhancements at CHRISTUS Ochsner facilities and expanded outreach programs,” said Patricia Prudhomme, executive director of philanthropy, CHRISTUS Ochsner SWLA Foundation. “While we’ve made great strides, there’s still important work ahead.”
Future initiatives include renovating the mother and baby suites to create a more comfortable, healing environment for families.
“Every donation, no matter the size, makes a meaningful difference,” Prudhomme said. “With the community by our side, we can continue to transform care for mothers and babies across our region.”
CHRISTUS Ochsner Health’s commitment to innovation and family-centered care is exemplified by the integration of AngelEye technology and ongoing upgrades. This dedication demonstrates the powerful impact created when technology, compassion and community come together.
To learn more about how you can support the CHRISTUS Ochsner SWLA Foundation and its future initiatives, call 337-430-5353 or visit christusochsnerswlafoundation.org.
